Knowledge Management and Information Architecture for Team Coordination

Date: 2026-04-23
Related: docs/plans/2026-04-21-team-coordination-hub-notes
Supersedes: docs/plans/2026-04-21-team-coordination-hub-notes

Purpose

This is a knowledge management and information architecture layer for team coordination.

  • Make the team's information legible, findable, and maintainable.
  • Support coordination, planning, and work initiation by surfacing the right context at the right time.
  • Improve the tao site as the front door for this system, starting with the landing page and key destination pages.

This is not a decision about the team's working process itself, though it supports and shapes that process.

The guiding principle: a visitor landing on the tao should reach what they need in one click, and the landing page should present no more than 3–5 primary options before nesting further detail.


Jobs to Be Done

JTBDs are grouped by the six major questions from the team coordination hub notes. Two categories: A = find/navigate (primary — address now), B = update/edit (secondary — log now, address later).

Status legend:

  • 🟡 Exploring - still being worked through
  • 🟠 Recommendation - recommended by e.g. Armelle and Rufus
  • 🟢 Agreed - agreed by the team

1. Portfolio View

"How can any team member quickly get a current high-level view of Life Itself's active initiatives and projects?"

#JobUser says…PriorityCurrent answerStatus
A1See all active initiatives and projects"What is Life Itself working on right now?"P0Portfolio map in /portfolio/. Note, right now this runs off the markdown "database" of projects and initiatives in this repo. However, going forward may be better to use pre-existing Programs and Projects DB google spreadsheet as authoritative index (see note below this table)🟢
A2Understand a specific initiative or project"What is [X]? Who owns it? What's the status?"P1Portfolio metadata usually has owner and status; the project information document is whatever the portfolio map links to be that a google doc, github issue, markdown file or something else.🟡
B1Update the portfolio map"A project status changed. How do I update it?"P2See A2. Documentation is still unclear on whether project/initiative docs live in files, GitHub issues, or Google Docs.🟡
Note

The use of the markdown database was the "quick and dirty" way for Rufus to get something working for the team, and especially Armelle in late March / early April. Going forward, Armelle can take the lead on how we approach this. The Programs and Projects DB may be attractive both as easier for team members to access and edit. It is also an easier starting point for e.g. weekly planning.


2. Weekly Focus

"How can any team member quickly see what area or initiative each person is focused on this week?"

#JobUser says…PriorityCurrent answerStatus
A3See who is working on what this week"What is each person focused on this week?"P1🟡
B2Log my weekly focus"It's Monday. Where do I record what I'm working on?"P1🟡

3. Initiation Format

"What is the minimum canonical format for starting a new initiative or project, and how are new ones proposed?"

#JobUser says…PriorityCurrent answerStatus
A4Capture a quick idea"I have an idea or suggestion. Where do I put it?"P0handbook/inbox.md🟢
A5Start a new project or initiative"I want to propose or kick off a project. What do I do?"P1handbook/start-project.md🟠
B3Archive or close a project"This project is done. What do I do with its files?"P2Not clearly documented🟡

4. Document Conventions

"What are the minimum shared conventions for where different kinds of materials should live?"

#JobUser says…PriorityCurrent answerStatus
A6Know where to put a document"Should this go in Drive or GitHub? Where does [type of doc] live?"P1Documented in team coordination hub notes; not surfaced in tao🟠
A7Find a specific document or resource"Where is the comms guide / ops guide / [thing]?"P2Scattered across tao; search exists in published site🟡
B4Log meeting notes"We just had a meeting. Where do I put the notes?"P2What meeting notes should look like is still unclear.🟡
B5Add an event to the calendar"We have an event. Where does it go?"P3The calendar target is still unclear, likely the content calendar.🟡

5. Maintenance Model

"What gardening and maintenance work is needed to keep the coordination layer accurate, and who is responsible?"

#JobUser says…PriorityCurrent answerStatus
A8Know who is responsible for what"Who owns the portfolio map? Who maintains the knowledge base?"P2Armelle owns it.🟠
B6Update my people profile"My role changed. How do I update my profile?"P3/people/ folder🟠

6. Coordination Level

"What is the minimum viable shared coordination the team actually needs?"

#JobUser says…PriorityCurrent answerStatus
A9Know our meeting cadence and how to join"When do we meet? What's the agenda format?"P2meetings/ and meetings.md🟠

7. General Orientation (new — beyond original six questions)

These JTBDs came up as we mapped the user experience but don't map to one of the six hub questions. They are primarily about helping people orient to Life Itself as a whole.

#JobUser says…PriorityCurrent answerStatus
A11Get onboarded / understand how things work here"I'm new. Where do I start?"P1onboarding.md exists🟡
A12Understand Life Itself's strategy and purpose"What are we trying to achieve and why?"P1strategy/ folder; narrative.md, scqh.md🟡
A13Find a person / know who does what"Who is on the team? Who owns X?"P1/people/ exists🟡
A14Know our comms guidelines and channels"What are our channels? What are the guidelines?"P2communications.md and communications/ folder🟡

Landing Page Design

Principle

Max 4 primary cards on the landing page. Each card: icon or image, 1-line description, single link. Nest everything else.

Proposed primary cards (maps to P0–P1 JTBDs above)

┌─────────────────────┐  ┌─────────────────────┐
│  📋 Portfolio       │  │  💡 Capture an Idea  │
│  What we're         │  │  Log a thought       │
│  working on         │  │  or suggestion       │
│  → /portfolio/      │  │  → /ideas            │
└─────────────────────┘  └─────────────────────┘

┌─────────────────────┐  ┌─────────────────────┐
│  📅 Weekly Focus    │  │  🚀 Start a Project  │
│  Who's doing what   │  │  Propose or kick     │
│  this week          │  │  off something new   │
│  → /plans/          │  │  → /getting-stuff-   │
│                     │  │    done#projects     │
└─────────────────────┘  └─────────────────────┘

Secondary navigation (sidebar or "More" section):

  • Onboarding → onboarding.md
  • People → /people/
  • Strategy → /strategy/
  • Operations → ops.md
  • Communications → communications.md
  • Meetings → /meetings/

Implementation Steps

Step 1: Define the jobs (this document — done ✓)

Step 2: Fill the gaps — create missing destination pages

  • Create inbox.md — ideas inbox with two paths: Google Doc in Drive folder or direct GitHub issue, both tracked as GitHub issues with inbox label. Drive folder: https://drive.google.com/drive/u/0/folders/1lXkwDJzeh4ky399XTJWXjhvtDlijK6dr
  • Create start-project.md — Working Backwards PR/FAQ process: press release required, FAQ and SCQH optional
  • Add a short document conventions page or section (from the hub notes answers) — deferred; prefer surfacing implicitly via UX rather than a separate doc
  • Stub a /strategy/index.md — already exists as strategy/README.md

Step 3: Redesign index.md landing page

  • Replace current wall-of-links with 4 primary cards (HTML/Tailwind grid)
  • Move remaining links into secondary "Everything else" section with markdown subheadings
  • Cards confirmed rendering on live site

Step 4: Improve sidebar / navigation config — done ✓

  • Simplify nav bar: Portfolio, Plans, People, Handbook, Strategy
  • Remove Initiatives, Projects, Meetings from nav (accessible via portfolio or off-repo)
  • Exclude AGENTS.md and CLAUDE.md from publishing (contentExclude)
  • Hide strategy/archive/ and strategy/log/ from sidebar (contentHide)

Step 5: Repo reorganisation — done ✓

Not in original plan but done as part of this work:

  • Create handbook/ — moved all operational how-to docs there
  • Create strategy/plans/ — moved annual plans (renamed to year only)
  • Move governance.md to strategy/archive/
  • Add handbook/README.md index page
  • Add redirects in config.json for all moved paths
  • Update AGENTS.md to document the four-layer structure

Step 6 (future): Weekly focus

  • Decide on approach for lightweight weekly focus visibility — options: GitHub issues, a dedicated weekly update format, or something else. handbook/weekly-focus.md is stubbed as placeholder. Needs team input on what level of visibility is actually useful before building anything.

Step 7 (future): Search optimisation

  • Ensure key pages have good front-matter titles so Typesense (Flowershow built-in search) surfaces them correctly

Open Questions

  1. Idea inbox location — resolved: handbook/inbox.md with Google Drive folder + GitHub issue tracking
  2. Cards as HTML or Markdown — resolved: confirmed working on live site
  3. Portfolio map update process: Is the portfolio auto-generated from project files, or manually maintained? Affects B1.

Additional JTBDs

These jobs came up in the team discussion after the initial JTBD set. They are about planning capacity, scope, and making the monthly/weekly plan easier to navigate.

#JobUser says…PriorityCurrent answerStatus
A15See whether we are overcommitted"Are Sylvie and I overcommitted for the next month?"P1Not explicitly captured🟡
A16Decide what to defer vs delegate"Which items should we defer rather than delegate?"P1No explicit guidance yet🟡
A17Relate actions to the portfolio and projects"Where does this action sit in the portfolio and which project does it belong to?"P1Partially visible through portfolio map and board🟡