t # Working with Us

# What’s your culture? What makes you unique?

Teams at Life Itself are self-organising. We trust each other to get our work done, and we have the freedom to do it our own way (within reason). You won’t have management “checking up” on you. You’re accountable to your team, and it’s your responsibility to ensure that you’re keeping your word. We think this sets us apart from conventional work environments. Add to that that we’re 100% remote, asynchronous, and distributed, i.e. we work from different places, at different times, using our own computers: it all makes for an entirely different way of working. We prioritise explicit and clear communication, and take extra care in tracking our progress so that we don’t miss or duplicate work. We check in with each other daily to catch up and see if anyone has any blockers we can help with. And finally, when we ask you how you are, we actually mean it!

# Who’s my ‘boss’? Who am I accountable to?

Life Itself doesn’t employ a conventional management pyramid. While Rufus and Sylvie “run” the ship, team members are entrusted to do their work without supervision from “higher-ups”. See below for more information.

# What are my work responsibilities?

Job descriptions at Life Itself are intentionally wide in scope. This allows you to find work within the company that suits your interests, skills, and motivations. Life Itselfers are flexible workers, and tend to go where their energies are needed most. If you’re really stuck on what you ought to be doing, don’t hesitate to bring this up with your team.

# How do you get stuff done?

Please familiarise yourself with the Getting Things Done methodology: https://rufuspollock.com/2019/05/27/getting-things-done/ (opens new window)

Pay particular attention to the importance of capture. If you are assigned a responsibility, team mates shouldn’t have to prompt you or ask twice for you to get it done. If you’re unclear about an assignment, ask for clarification (but make sure you’ve formulated a hypothesis first!).

# How should I report on my work / progress?

We use GitHub Issues to track our work. You should create an issue for any assignment, or project, that has more than one actionable step.

Read Getting Stuff Done to learn more about issues and the specific layout we use.

# What should I do if I don’t have enough work?

If you’re stuck for something to do, there are a few places to look. You could ask your team on Discord or Whatsapp if they have any tasks/issues that they could assign to you. You could look through existing issues in your projects, and take over any that aren’t assigned. You could create your own issue to solve a problem that you’ve identified, but which hasn’t yet been addressed. Or perhaps there’s something in the collaborative inbox that needs actioning.

In terms of how you go about doing your work, you have the freedom to choose a work pattern that suits you best, so long as it’s consonant with the needs of your team. Remember to be conscious of your team’s priorities when assigning yourself issues, as it’s generally the case that some issues are less pressing than others.

# Outside of my work responsibilities, do I have other commitments/things to attend?

Life Itself runs events throughout the year that you’ll be invited to attend, and your presence, while not mandatory, would be welcome!

# What’s a hypothesis?

Generating a hypothesis is a way problem solving. You begin with a question, and then, before you ask someone the question, you create a hypothesis about what the answer might be. In doing this, you’re building the muscle of finding the answers to your own problems first. Of course, if you’re still in need of assistance, you should ask the relevant team member. But make sure when you ask questions, you always present the hypothesis at the same time.


We need to pay an invoice on Xero. How should we do this?

Hypothesis: My hypothesis is that the answer is in the ops guide. I’ll find out.

# How do projects get initiated?

Typically by creating a Project A10. See our Getting Work Done Guide.

# Feedback and reviews

At Life Itself we seek to provide value honest, constructive feedback to one another wherever possible. While this can be done informally as required, we also have in place some more formalised review structures.

New team members will have the opportunity for a review session after their first two months at Life Itself, and all staff will have reviews every sixth months. These reviews will collect input from all colleagues who have worked with the reviewee, and are designed to support continuing personal and professional development. Each team member will have the opportunity to request which colleague they would like to conduct their review meeting and go through the feedback they have received with them.

Alongside this individual review process we seek to conduct regular project check-ins, and project closeout reviews to take stock of what is working and not working so well in our approach, and what we as an organisation can learn.

# Contacting Ops

For all things ops related (office/finance/admin) please email [email protected]

# Getting Paid

We have updated our process to make it as smooth and easy and possible. Please find all the information you need in the Getting Paid Doc (opens new window).

# Expenses and Travel


You must submit your expenses as soon as possible, ideally, within 10 working days after the trip. Expenses submitted later than 5 months will not be paid. The same rule applies to non-travel expenses.

If you have any expenses to be reimbursed for, you should submit them with your monthly invoice for services rendered. Refer to the “company expenses” (opens new window) section of the Getting Paid doc for a step-by-step guide.

# Travel Arrangements

All work related travel arrangements MUST be approved by the Accountable person for your project.

# Core Hours

Our general working hours are 8am UK – 5pm UK. Not necessarily when you work but when it is permissible to schedule meetings.

# Phone book

You can find team members’ phone numbers, usernames, phone numbers in Team Phonebook (opens new window).

# Time-off

Remember, we’re not a traditional organization 😄 and we operate on self-organizing principles. Thus, time-off is not something approved by your “boss” (who is your boss?). Rather it is something to discuss and negotiate with your peers and anyone else affected.

In short, we ask that you be mindful of our priorities when choosing which days to take off and that you liaise with your colleagues and team, especially with the scrum leader and product owner on the projects you are involved in.

Whilst there are no hard and fast rules we recommend giving reasonable notice, for example for a two week break something like 2 months notice would be recommended.

How to organize time-off:

  • Discuss with your team colleagues and especially with the Scrum Master and Product Owner.
  • Once agreed, notify [email protected] to inform them about the dates of your absence and so they can flag if any issues.
  • Make sure to add your holiday dates in both the Life Itself Team calendar as well as in your own personal calendar.

# If You’re Ill

If you’re not feeling well and you’re unable to work, notify your Scrum Master / Product Owner as soon as possible. The notified person will then let teammates know.

Please add an “Out of office” to your calendar and email and include an alternative contact.

# Proud to be part of Life Itself!

If you are proud to be part of this (we know you are!), you can like us on Facebook (opens new window) and follow us on Twitter (opens new window) and LinkedIn (opens new window)!

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